Minford Mobile FAQ’s
Mobile Bundle FAQ – For Customers
1. Can I get Mobile Service if I don’t have Falcon1 internet? You must be a Falcon1 internet customer to be eligible for our mobile service. If you can no longer have our internet service due to a move to a new address that is not currently serviceable, you will be able to retain your mobile service for an additional fee of $25/month per line.
2. How is the quality of the cellular service? We use America’s most reliable network to provide fast and dependable service.
3. What cell phone brands are available through mobile service with Minford Telephone? We offer a wide range of cell phones from Apple, Samsung, Google, Kyocera, Motorola, and Schock. Whether you’re looking for the latest models or more budget-friendly options, we have something to suit everyone’s needs.
4. Can I bring my current device? You can keep the phone you love when you switch, as long as it’s unlocked and compatible with our network. To find out, locate your device’s IMEI number in your device settings, then select ‘Bring Your Own Device’ from our mobile shop page. Enter your device’s IMEI number to see if it’s compatible with our network.
5. Can I trade in my device? Yes, Trade-In service is available at checkout. The amount of the trade-in will have an estimate available, upon request by calling our mobile support help line, but will not be finalized until the device has been sent to our mobile service team and qualified by our device department. Once the device has been qualified, the final device trade-in price will be applied as a credit to your next invoice.
6. Are there any contracts or long-term commitments with mobile plans from Minford Telephone? We provide flexible plans with no long-term contracts, so you can select the options that best fit your needs. You’re free to switch plans or cancel at any time.
7. What happens if I exceed my 1 GB on the By the Gig Plan? With our By the Gig Plan, you do not have a monthly gig limit. Instead, you are charged for each gig you use at $15/GB. Portions of Gigs used are not prorated; for example, if you use 1.5 GB of data, you will be charged for 2 GB. We will send alerts as you near/exceed each Gig.
8. Can I finance my new phone? Device financing is available for all devices purchased through the website at the time of checkout or if you are currently an active customers and choose to upgrade your device. You will be required to provide your social security number for a credit check through a third-party agency. The total financed amount is dependent on your credit rating returned by the agency. This is a soft credit check and will not affect your credit rating.
9. Is there an activation fee? There is a $30 activation fee.
10. Does the offering have a hotspot? Yes, it will use your allocated data.
11. Does the service have international calling capabilities? Yes, Canada and Mexico are included in our plans. For roaming outside US, Mexico and Canda, a call to the Mobile Support Team would need to be made to enable roaming to other countries and enabling the applicable charges. The Mobile Support Team can also advise on rates to locations outside of US, Mexico, and Canada.