Battery Backup Disclosure

Battery Backup Policy

Minford Telephone Company’s advanced fiber based services require backup battery power to continue functioning during a power outage.  To avoid a disruption of voice (telephone) service during an outage – and to maintain the ability to call 911 emergency services a backup battery would need to be installed.

What the Battery Can – and Can’t – Do for You:

Backup batteries allow you to continue to use your voice services up to 8 hours during a power outage.  Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911 during a power outage.  The only way to maintain the ability to use your phone during a power outage is by the use of a battery and a regular telephone or POTS phone.  Home security systems, medical monitoring devices, electronic phones and other equipment will not run on the backup battery.

Proper Usage and Storage Conditions for Back-up Battery:

The battery backup should be located in an area where the temperature is 32 – 104 degrees and the humidity is 0%-95% non-condensing and the battery backup enclosure must be plugged into a 110 volt AC power outlet.

These batteries are not rechargeable.  They will not last forever and should be replaced when

the device starts to make a loud beeping sound.  That sound means that the battery is depleted, and must be replaced.  Please contact our technical support team at 740-820-2109 to schedule installation of a replacement battery.

Purchase and Replacement Options:

A backup battery will last up to 8 hours during a power outage.  An 8-hour backup battery is installed by Minford Telephone Company at the time of fiber installation at no cost to you. If you are concerned about being able to contact 911 emergency services during a power outage that lasts longer than 8 hours, a large capacity, 24-Hour backup battery may be a good option for you.  It can be purchased at our business office for $120.00.

Minford Telephone Co. does not supply any warranty on the 24-hour battery backup unit.

Any further questions or concerns please contact our office at 740-820-2151.