Technical Support

Internet Technical Support can be reached for live answer support 24 Hours a day, 7 days a week, 365 days a year at 1-866-484-1047 (us)

Help through e-mail –

Report Internet Abuse –

For hearing and speech impaired: TTY/TDD 888-600-9212 or (419) 739-3183

Top FAQs

What is spyware?

Any software that collects information through your Internet connection without your knowledge and is usually used for advertising purposes. Spyware is usually bundled as hidden components of freeware or shareware programs. Once the program is installed, the spyware monitors activity on the Internet and sends that information to someone else. does not support nor endorse these programs but have found some of them helpful. Many of the programs and links found on this page are for third-party applications and are to be used at your own risk. Should you encounter problems with the tools, you may need to consult a computer technician for further assistance.

Falcon1 email server settings



POP Settings

requires username and password – Incoming Port 110 – Outgoing Port – 25

IMAP Settings

requires full e-mail address and password – Incoming Port 143 – Outgoing Port – 587

E-mail Utilities:

Spam Filter:

Setup additional email accounts

How to add extra e-mail accounts to your account

  1. Open the url:
  2. Type the username & password for your main account
  3. Open “Mail Account Manager” from the drop down menu
  4. Click on “Create New Account”
  5. Fill in the username for the new email address
  6. Fill in the password for the new email address
  7. Click on Submit
Change email password

How to Change your E-mail Password

  1. Open the url:
  2. Type the username & password for your main account
  3. Open “Mail Account Manager” from the drop down menu
  4. Click on “Change Password”
  5. Fill in the new password
  6. Retype the new password for verification
  7. Click on Submit

Note: all secondary account management will require the user to log into the portal with the main account information.

Speed Issues

Troubleshooting Slow Connections

Slow internet connections happen for various reasons, even when you pay for a “highspeed connection” like Fiber Internet. Because the internet (and World Wide Web) is built on hundreds of different technologies trying to talk to each other, there are many places where data can slow down before its reaches your computer screen. There are many other factors to look at. Some of these slow points are within your control, and can be quickly fixed with a little do-it-yourself effort.

  1. You might have poor hardware connecting your machine to the wall.
  2. Maybe your modem-router is not configured correctly.
  3. Perhaps you have dishonest people leeching your wireless connection from across the alley.
  4. Your network interface card (NIC) is older and slower hardware.
  5. Spyware or Malware may be infecting your machine, and secretly using your Internet bandwidth.
  6. A download may be active in the background, and you are unaware of it.
  7. Browser memory cache may be full or corrupt.
  8. Radio or microwave devices in your home might be degrading your internet wireless signal.
  9. You have left windows open in the background, and they are clogging your computer CPU.
  10. A dialog box is sitting open in the computer background, stalling your computer CPU while it awaits your yes/no input.

If you think that your internet connection is slow, we recommend checking the following:

Technical Support is available 24/7 365 to assist with troubleshooting internet connections.


  1. Do a speed test on your computer: Get-My-Speed
  2. Check for Wireless Signal Interference
  3. Scan for Malware
  4. Shut down Background Applications
  5. Check for Faulty Network Equipment
  6. Call Technical Support check for outages

Customer Resources